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Qualified Australian practitioners, Australia-wide · Consultations 7 am to 10 pm AEST, every day.

Feedback and Complaints

Last updated: 24 September 2026

If something about your care did not go the way it should have, we want to hear about it. Feedback is how we find the gaps in what we do.

How to raise it with us

Contact us directly, and tell us what happened:

It helps if you include the date of your consultation, what happened, and what you would like us to do about it. You can ask a family member, carer or advocate to raise it for you.

What happens next

  • We acknowledge your complaint within 2 business days of receiving it.
  • We look into what happened. That may mean reviewing your file, and speaking with the practitioner involved.
  • We aim to give you a written response within 30 days. If it will take longer, we tell you why, and how long we expect it to take.
  • We tell you what we found, and what we are changing as a result.

Making a complaint does not affect your access to care with us. Complaint records are managed separately from your clinical record where appropriate, while clinically relevant information will be documented in your clinical record where required.

If you are not satisfied with our response

You can also go to an external body. A health complaints body may accept your complaint directly. Privacy complaints work differently, as set out below.

About a health practitioner or a health service, contact the health complaints body in your state or territory:

  • NSW: Health Care Complaints Commission, 1800 043 159, hccc.nsw.gov.au
  • Victoria: Health Complaints Commissioner, 1300 582 113, hcc.vic.gov.au
  • Queensland: Office of the Health Ombudsman, 133 646, oho.qld.gov.au
  • South Australia: Health and Community Services Complaints Commissioner, 1800 232 007, hcscc.sa.gov.au
  • Western Australia: Health and Disability Services Complaints Office, (08) 6551 7600, hadsco.wa.gov.au
  • Tasmania: Health Complaints Commissioner Tasmania, 1800 001 170, healthcomplaints.tas.gov.au
  • ACT: ACT Human Rights Commission (Health Services Commissioner), 02 6205 2222, hrc.act.gov.au/health
  • Northern Territory: Health and Community Services Complaints Commission, 1800 004 474, hcscc.nt.gov.au

About a practitioner's registration or conduct, contact the Australian Health Practitioner Regulation Agency on 1300 419 495, or at ahpra.gov.au.

About your privacy or your health information, the Office of the Australian Information Commissioner (OAIC) generally asks you to complain to us first. Please give us a reasonable time to respond, usually 30 days. If we have not responded, or you are not satisfied with our response, contact the OAIC on 1300 363 992, or at oaic.gov.au. Our Privacy Policy explains how we handle your information.

In an emergency

This page is for feedback and complaints. It is not monitored for urgent clinical matters. If you are experiencing a medical emergency, call 000. For crisis support, call Lifeline on 13 11 14.