Contact
We're here to help
Have a question about how NexaHealth works, or need a hand getting started? Reach our team, or book a consultation with a qualified Australian practitioner by secure video.
If this is an emergency, call 000. For crisis support, call Lifeline on 13 11 14, available around the clock. NexaHealth is not an emergency service.
Send us a message
For general questions about how NexaHealth works. We aim to reply within one business day. Please do not include sensitive medical details.
Next steps
What happens after you send a message
Three steps, and what to expect at each one.
Send your message
Tell us what you need a hand with. Keep it to general questions about how NexaHealth works. Please leave personal medical details out.
We get back to you
We aim to reply within one business day. If your question is time sensitive, calling us is usually faster.
Book when you're ready
When you want to speak with a practitioner, book a live video consultation at a time that suits you.
Questions about getting in touch
How quickly will I hear back?
We aim to reply to messages within one business day. Our team answers messages between 7 am and 10 pm AEST, every day. If your question is time sensitive, calling us is usually faster.
Can I get medical advice through this form?
No. This form is for general questions about how NexaHealth works. For anything about your own health, book a consultation and speak with a qualified Australian practitioner by live video. Please leave sensitive medical details out of the form.
What happens to the details I send?
We use your name, contact details and message to answer your enquiry. Our Privacy Policy explains how your information is stored, used and protected. You can read it at any time from the link under the form or in the footer.
How do I book a consultation?
Choose Book a consultation from the main menu, then pick the service you need and a time that suits you. You can also call us during our hours and we will help you get started.
Is my information kept private?
Yes. Consultations run over a secure video connection. Your information is handled in line with our Privacy Policy. Please avoid sending sensitive medical details by email or through this form.
What should I do in an emergency?
NexaHealth is not an emergency service. If this is an emergency, call 000 now. For crisis support, call Lifeline on 13 11 14, available around the clock.