Video with an Australian GP
Speak with a qualified Australian GP by secure video about what has been bothering you.
Everyday health care
GP Consultations
Everyday health concerns, talked through by video.
Speak with a qualified Australian GP by secure video about an everyday health concern. Your GP listens, reviews relevant information, and talks through the options with you before anything is decided.
- Live video
- Clinical discussion
- Clear next step
Qualified Australian practitioners Qualified to practise in Australia
Live video consultations With phone follow-ups where your practitioner considers them suitable
Private and secure Handled per our Privacy Policy
Continuity of care Your NexaHealth records, kept securely
Australia-wide Connect from anywhere
7 am to 10 pm AEST Every day of the week
What to expect
What this consultation covers
A live video consultation with a qualified Australian practitioner, focused on you.
Relevant history, reviewed
Your GP reviews your symptoms and relevant history, then talks through what may be going on.
An agreed next step
That may be advice, monitoring, a test, a referral, a care plan or, where clinically appropriate, a prescription.
Why NexaHealth for GP care
One place for your NexaHealth care
A live conversation with a qualified Australian GP, with a clear next step and follow-up where your care needs it.
Book a consultationA live conversation
Speak with a qualified Australian GP by secure video.
Qualified Australian practitioners
Every consultation is with a registered Australian practitioner.
A clear next step
Advice, monitoring, a referral, a test or a prescription where clinically appropriate.
Simple from start to finish
How your consultation works
From booking to follow-up, here is what to expect.
See how it works
- 01
Book a time
Choose a time that suits you and share a few details so your practitioner can prepare.
- 02
Meet by secure video
Connect with a qualified Australian practitioner in a live video consultation, wherever you are.
- 03
Talk it through
Your practitioner listens, reviews your relevant history and discusses your options with you.
- 04
Your next step
Agree a suitable next step together, with follow-up where your care needs it. It is securely recorded in your NexaHealth record.
What you get
What's included in your consultation
Your first consultation is a live video conversation with a qualified Australian practitioner, focused on you. Follow-ups can be by phone where your practitioner considers it suitable.
- A live video consultation with a qualified Australian practitioner
- Time to talk your concern through with your practitioner
- A clear, suitable next step for your circumstances
- Follow-up where your care needs it
- Secure and private, handled per our Privacy Policy
- Your NexaHealth appointments and relevant consultation records are securely kept in one place
Is this right for you?
When telehealth may, and may not, suit
A video consultation may suit everyday concerns that do not need a physical examination. If your GP feels an in-person assessment would serve you better, they will say so during the call.
Telehealth may suit you if
- Everyday concerns that can be talked through by video
- You have a private space and a device with a camera
- You want care that works alongside your regular GP
Better seen in person if
- You need a hands-on physical examination
- Symptoms that are severe or rapidly worsening
- You need in-person tests or procedures the same day
Telehealth is not suitable for every health concern. Your practitioner may instead recommend in-person assessment, urgent care, a GP review, a referral to another doctor, further investigation or no treatment.
A prescription, referral or test is one possible outcome, only where your practitioner considers it clinically appropriate.
Results vary from person to person. An assessment does not guarantee any particular outcome.
Why NexaHealth
One place for your NexaHealth care.
Your NexaHealth consultations, reviews and relevant health information can be securely managed in one place. Support is available across selected areas of everyday health, mental wellbeing and healthy ageing.
Your results
pathology & imaging · in one place
Your practitioner may request pathology or imaging where they consider it clinically appropriate. Relevant results are securely stored in your NexaHealth record. Pathology testing and collection costs are separate from the consultation fee.
Illustrative example 
One platform
everyday care to healthy ageing
Access healthcare support across selected areas including GP care, mental health, chronic disease, weight and metabolic health, men’s and women’s health, preventive care and healthy ageing. Relevant health information can be securely accessed by your care team where appropriate and with appropriate permissions.
Your care plan
written up · agreed with you
A clear plan, agreed with your practitioner. That may be advice, a referral, ongoing monitoring or, where clinically appropriate, a prescription. Your consultation notes are written up and securely stored in your NexaHealth record. Follow-up and regular reviews keep the plan current as things change.
Your care plan Agreed with you
Your consultation records, securely kept in your NexaHealth record and updated as your care continues.
Consultation summaryShared
Notes and advice from your practitioner
Referral, if neededSent
Pathology or a referral, where clinically appropriate
Ongoing monitoringActive
Regular check-ins between your reviews
Follow-up consultationBooked
Your next appointment is already set
Next reviewin 4 weeks
Your care team
message your team securely
Message your care team securely between consultations. Scheduled check-ins and regular reviews keep things on track.
Illustrative example 
Your practitioner
I have reviewed your recent results. Let’s keep to the current
plan.
Should I keep tracking my sleep?
Yes, keep tracking your sleep. Let’s review again in two
weeks.
Got it, thank you.
Monitoring
reviewed with your practitioner
Changes in your health results are reviewed over time with your care team. Your practitioner explains them in plain language.
Illustrative example
Pathology · review Ongoing
Vitamin D Received Reviewed
Ferritin Received Discussed
HbA1c Received Reviewed
hs-CRP Received To monitor
Health markers monitored and reviewed with your practitioner.
Simple, upfront pricing
No surprises. The price you see is the consultation fee.
The fee covers your practitioner's time during the consultation. A prescription, referral or test is issued only where it is clinically appropriate. You fill any prescription at the pharmacy of your choice. Medicine, testing and collection costs are separate.
Book a consultationConsultation from
$39 one-off
- A live video consultation with a qualified Australian practitioner
- A review of your concern and relevant history
- A prescription, referral or test where clinically appropriate
Everyday care · Mental wellbeing · Preventive health · Healthy ageing · Continuity of care · Telehealth Australia-wide ·
GP Consultations questions
What health concerns can I discuss with a GP online?
Many common health concerns can be discussed online. Common reasons include coughs and colds, skin concerns, pain, sleep, digestion and general health questions. Not every concern is suitable for telehealth. Your GP will tell you if your concern needs an in-person examination, and can point you towards the right care instead.
Is a prescription guaranteed?
No. A prescription is one possible outcome of a consultation, and only where your GP considers it clinically appropriate for you. A consultation may instead lead to advice, monitoring, lifestyle support, a test, a referral, or no treatment at all. What you book is the consultation itself.
How long does an online GP consultation take?
Long enough to talk your concern through. Your GP will not rush a clinical decision. If your concern needs more time than one appointment allows, they will say so, and can arrange a follow-up consultation so the thread is picked up where it stopped.
Do you share anything with my regular GP?
With your consent, and where appropriate, your practitioner can securely share a relevant summary of your consultation with your usual GP. Your NexaHealth consultation records are securely stored and available for future care where appropriate.