A private video appointment
Speak with a qualified Australian practitioner from home, or from wherever you feel comfortable.
Mental wellbeing and personal health
Mental Health Consultations
A private conversation, in your own words.
Talk with a qualified Australian practitioner about how you have been feeling, in a private video consultation from wherever you are. There is time to say it in your own words.
- Private video consult
- Space to talk
- Considered next step
Qualified Australian practitioners Qualified to practise in Australia
Live video consultations With phone follow-ups where your practitioner considers them suitable
Private and secure Handled per our Privacy Policy
Continuity of care Your NexaHealth records, kept securely
Australia-wide Connect from anywhere
7 am to 10 pm AEST Every day of the week
What to expect
What this consultation covers
A live video consultation with a qualified Australian practitioner, focused on you.
Time to talk it through
Your practitioner listens, asks about what has been happening, and takes the time to understand it.
Where it goes from here
This may include advice, ongoing support, a care plan, a referral to another service or, where clinically appropriate, a prescription.
Why NexaHealth for mental wellbeing
Space to talk, in private
An unhurried video consultation with a qualified Australian practitioner, from a place you feel comfortable.
Book a consultationAn unhurried conversation
Time to talk through what has been affecting you, at your own pace.
Private and secure
Held by secure video, with your information handled per our Privacy Policy.
A considered next step
Advice, ongoing support, a care plan or a referral, where clinically appropriate.
Simple from start to finish
How your consultation works
From booking to follow-up, here is what to expect.
See how it works
- 01
Book a time
Choose a time that suits you and share a few details so your practitioner can prepare.
- 02
Meet by secure video
Connect with a qualified Australian practitioner in a live video consultation, wherever you are.
- 03
Talk it through
Your practitioner listens, reviews your relevant history and discusses your options with you.
- 04
Your next step
Agree a suitable next step together, with follow-up where your care needs it. It is securely recorded in your NexaHealth record.
What you get
What's included in your consultation
Your first consultation is a live video conversation with a qualified Australian practitioner, focused on you. Follow-ups can be by phone where your practitioner considers it suitable.
- A live video consultation with a qualified Australian practitioner
- Time to talk your concern through with your practitioner
- A clear, suitable next step for your circumstances
- Follow-up where your care needs it
- Secure and private, handled per our Privacy Policy
- Your NexaHealth appointments and relevant consultation records are securely kept in one place
Is this right for you?
When telehealth may, and may not, suit
Telehealth is not suitable for every mental health concern, and your practitioner will tell you when another form of care would serve you better. If you are in crisis or at risk of harm, please call 000, or Lifeline on 13 11 14, at any time.
Telehealth may suit you if
- Everyday concerns that can be talked through by video
- You have a private space and a device with a camera
- You want care that works alongside your regular GP
Better seen in person if
- You need a hands-on physical examination
- Symptoms that are severe or rapidly worsening
- You need in-person tests or procedures the same day
Telehealth is not suitable for every mental health concern. Your practitioner may instead recommend in-person assessment, urgent care, a GP review, a referral to another doctor, further investigation or no treatment.
A prescription, referral or test is one possible outcome, only where your practitioner considers it clinically appropriate.
Results vary from person to person. An assessment does not guarantee any particular outcome.
Why NexaHealth
One place for your NexaHealth care.
Your NexaHealth consultations, reviews and relevant health information can be securely managed in one place. Support is available across selected areas of everyday health, mental wellbeing and healthy ageing.
Your results
pathology & imaging · in one place
Your practitioner may request pathology or imaging where they consider it clinically appropriate. Relevant results are securely stored in your NexaHealth record. Pathology testing and collection costs are separate from the consultation fee.
Illustrative example 
One platform
everyday care to healthy ageing
Access healthcare support across selected areas including GP care, mental health, chronic disease, weight and metabolic health, men’s and women’s health, preventive care and healthy ageing. Relevant health information can be securely accessed by your care team where appropriate and with appropriate permissions.
Your care plan
written up · agreed with you
A clear plan, agreed with your practitioner. That may be advice, a referral, ongoing monitoring or, where clinically appropriate, a prescription. Your consultation notes are written up and securely stored in your NexaHealth record. Follow-up and regular reviews keep the plan current as things change.
Your care plan Agreed with you
Your consultation records, securely kept in your NexaHealth record and updated as your care continues.
Consultation summaryShared
Notes and advice from your practitioner
Referral, if neededSent
Pathology or a referral, where clinically appropriate
Ongoing monitoringActive
Regular check-ins between your reviews
Follow-up consultationBooked
Your next appointment is already set
Next reviewin 4 weeks
Your care team
message your team securely
Message your care team securely between consultations. Scheduled check-ins and regular reviews keep things on track.
Illustrative example 
Your practitioner
I have reviewed your recent results. Let’s keep to the current
plan.
Should I keep tracking my sleep?
Yes, keep tracking your sleep. Let’s review again in two
weeks.
Got it, thank you.
Monitoring
reviewed with your practitioner
Changes in your health results are reviewed over time with your care team. Your practitioner explains them in plain language.
Illustrative example
Pathology · review Ongoing
Vitamin D Received Reviewed
Ferritin Received Discussed
HbA1c Received Reviewed
hs-CRP Received To monitor
Health markers monitored and reviewed with your practitioner.
Simple, upfront pricing
No surprises. The price you see is the consultation fee.
The fee covers your practitioner's time during the consultation. A prescription, referral or test is issued only where it is clinically appropriate. You fill any prescription at the pharmacy of your choice. Medicine, testing and collection costs are separate.
Book a consultationConsultation from
$59 one-off
- A live video consultation with a qualified Australian practitioner
- A review of your concern and relevant history
- A prescription, referral or test where clinically appropriate
Everyday care · Mental wellbeing · Preventive health · Healthy ageing · Continuity of care · Telehealth Australia-wide ·
Mental Health questions
Can I get a mental health care plan online?
Not in every case. A Mental Health Treatment Plan is a Medicare item with its own rules, including requirements about your usual practice and your recent appointments there. Your practitioner will explain whether those rules are met for you. Where they are not, they can still offer private mental health support, or guide you back to your usual GP.
What if I need urgent help?
Telehealth is not for emergencies. If you are in crisis or at risk of harm, call 000, or call Lifeline on 13 11 14. Both are available around the clock. If something changes between appointments and you are not safe, please use those numbers rather than waiting.
Will I speak with the same practitioner again?
We cannot promise the same practitioner at every appointment. Where you continue with ongoing care, your practitioner can arrange follow-up. Your consultation records are securely retained either way. Your practitioner can access relevant information in your NexaHealth record to help prepare for your consultation.
Can medication be discussed in a mental health consultation?
It can be discussed, and a prescription is one possible outcome where your practitioner considers it clinically appropriate. Many consultations lead to other things: advice, ongoing support, a care plan, a referral, or no treatment. Some concerns are better assessed in person, and your practitioner will say so.