Our services
Telehealth services, Australia-wide
Book a live video consultation with a qualified Australian practitioner. Access healthcare support across selected areas including everyday health care, mental wellbeing and personal health, and ongoing and preventive care. Your NexaHealth consultation records are securely stored and available for future care where appropriate.
- GP Consultations
- Repeat Prescriptions
- Medical Certificates
- Mental Health
- Chronic Disease Management
- Wellness & Healthy Ageing
Everyday health care
The things that come up week to week. A GP consultation, a repeat prescription request, a medical certificate, a referral or a pathology request. Each one is a live video consultation with a qualified Australian practitioner. Repeat prescription requests are reviewed by a practitioner where clinically appropriate. Pathology is only requested where testing is clinically appropriate. Pathology testing and collection costs are separate from the consultation fee. Your consultation records are securely retained so relevant information can be available for future care.
Everyday health care GP Consultations
Speak with a qualified Australian GP by secure video about an everyday health concern. Your GP listens, reviews relevant information, and talks through the options with you before anything is decided.
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Everyday health care Repeat Prescription Reviews
If you take a regular, ongoing medication, a qualified Australian practitioner can review your request in a live video consultation. Previous prescribing does not guarantee approval.
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Everyday health care Medical Certificates
Speak with a qualified Australian practitioner by video about a short illness. Where they assess it as clinically appropriate, a medical certificate can follow the consultation.
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Everyday health care Doctor Referrals
Talk with a qualified Australian practitioner about whether a referral to another doctor would help. The consultation comes first, and the referral follows only where it is appropriate.
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Everyday health care Pathology Requests
Book a live video consultation with a qualified Australian practitioner to discuss whether pathology testing is clinically appropriate for you. You book the consultation, not the test.
Learn moreMental wellbeing and personal health
Private video consultations about your mental wellbeing, women's health or men's health. Your NexaHealth consultations, reviews and relevant health information can be securely managed in one place.
Mental wellbeing and personal health Mental Health Consultations
Talk with a qualified Australian practitioner about how you have been feeling, in a private video consultation from wherever you are. There is time to say it in your own words.
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Mental wellbeing and personal health Women's Health Consultations
Speak privately with a qualified Australian practitioner about what has been going on. The consultation starts with your symptoms and your history, then moves to what an assessment would involve.
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Mental wellbeing and personal health Men's Health Consultations
Talk with a qualified Australian practitioner about your health, including the things you would rather discuss privately. The consultation starts with your symptoms and your history.
Learn moreOngoing and preventive care
Care that continues past a single appointment. Your practitioner reviews how you are going, discusses what is relevant to your circumstances, and can arrange follow-up where that suits you.
Ongoing and preventive care Chronic Disease Management
For an ongoing health condition, a qualified Australian practitioner can work with you over time. Your NexaHealth consultations, reviews and relevant health information can be securely managed in one place.
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Ongoing and preventive care Weight and Metabolic Health Consultations
Talk with a qualified Australian practitioner about your metabolic health in a private video consultation. The conversation starts with your history and what you have already tried.
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Ongoing and preventive care Wellness and Healthy Ageing Consultations
A preventive health consultation with a qualified Australian practitioner, focused on your general health as the years go on. A conversation before something goes wrong.
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How a consultation works
Every service follows the same path. Choose the one that fits your concern and book a time. You meet a qualified Australian practitioner by secure video and talk it through. Together you agree a suitable next step. Your consultation records are securely retained so relevant information can be available for future care.
One place for your NexaHealth consultations and care records.
See how it worksTelehealth is not suitable for every health concern. Your practitioner may instead recommend in-person assessment, urgent care, a GP review, a referral to another doctor, further investigation or no treatment.
A prescription, referral or test is one possible outcome, only where your practitioner considers it clinically appropriate.
Results vary from person to person. An assessment does not guarantee any particular outcome.
In an emergency, call 000. For crisis support, call Lifeline on 13 11 14, available around the clock.
Questions about our services
How do I choose a service?
Pick the service that matches what is on your mind. If you are not sure, start with a GP consultation and your practitioner will point you to the right one. Every NexaHealth service starts with a live video consultation with a qualified Australian practitioner, so the booking process is the same either way.
What happens in a consultation?
Your first consultation is a live video conversation with a qualified Australian practitioner. Follow-ups can be by phone where your practitioner considers it suitable. They listen to your concern and can review relevant information in your NexaHealth record. They talk through what may be going on. Together you agree a suitable next step. That may be advice, monitoring, a test, a referral, a care plan or, where clinically appropriate, a prescription.
Are my NexaHealth consultations kept in one place?
Yes. Your NexaHealth appointments and relevant consultation records are securely kept in one place, whatever service you book. If you later book a mental health or ongoing care consultation, relevant health information can be securely accessed by your care team where appropriate and with appropriate permissions.
Is a prescription guaranteed?
No. A prescription is one possible outcome of a consultation, and only where your practitioner considers it clinically appropriate. Your practitioner may instead recommend advice, lifestyle support, monitoring, a referral, further investigation or no treatment. The consultation is the service you book. Clinical decisions are made by your practitioner based on your assessment and circumstances.
Is telehealth right for me?
Telehealth is not suitable for all health concerns. Depending on your circumstances, your practitioner may recommend an in-person assessment, urgent care, a GP review, a referral to another doctor, further investigation or no treatment. If your situation is urgent, call 000. For crisis support, call Lifeline on 13 11 14.