A short video consultation
Talk through your illness with a qualified Australian practitioner by secure video.
Everyday health care
Medical Certificates
A consultation first, a certificate where appropriate.
Speak with a qualified Australian practitioner by video about a short illness. Where they assess it as clinically appropriate, a medical certificate can follow the consultation.
- Live consult
- Clinical assessment
- Certificate if suitable
Qualified Australian practitioners Qualified to practise in Australia
Live video consultations With phone follow-ups where your practitioner considers them suitable
Private and secure Handled per our Privacy Policy
Continuity of care Your NexaHealth records, kept securely
Australia-wide Connect from anywhere
7 am to 10 pm AEST Every day of the week
What to expect
What this consultation covers
A live video consultation with a qualified Australian practitioner, focused on you.
An assessment first
Your practitioner considers your symptoms and your circumstances before anything is issued.
A certificate where appropriate
Where your practitioner assesses a certificate as clinically appropriate, one can be issued after the consultation.
Why NexaHealth for certificates
Assessed, never automatic
A live consultation with a qualified Australian practitioner, who issues a certificate only where it is clinically appropriate.
Book a consultationA live consultation
Talk through your illness with a qualified Australian practitioner.
A clinical assessment
Your circumstances are considered before anything is issued.
A certificate if appropriate
Issued only where your practitioner assesses it as suitable.
Simple from start to finish
How your consultation works
From booking to follow-up, here is what to expect.
See how it works
- 01
Book a time
Choose a time that suits you and share a few details so your practitioner can prepare.
- 02
Meet by secure video
Connect with a qualified Australian practitioner in a live video consultation, wherever you are.
- 03
Talk it through
Your practitioner listens, reviews your relevant history and discusses your options with you.
- 04
Your next step
Agree a suitable next step together, with follow-up where your care needs it. It is securely recorded in your NexaHealth record.
What you get
What's included in your consultation
Your first consultation is a live video conversation with a qualified Australian practitioner, focused on you. Follow-ups can be by phone where your practitioner considers it suitable.
- A live video consultation with a qualified Australian practitioner
- Time to talk your concern through with your practitioner
- A clear, suitable next step for your circumstances
- Follow-up where your care needs it
- Secure and private, handled per our Privacy Policy
- Your NexaHealth appointments and relevant consultation records are securely kept in one place
Is this right for you?
When telehealth may, and may not, suit
A certificate is only issued where a practitioner assesses it as clinically appropriate, and only after a consultation. It is never automatic. What you book is the consultation.
Telehealth may suit you if
- Everyday concerns that can be talked through by video
- You have a private space and a device with a camera
- You want care that works alongside your regular GP
Better seen in person if
- You need a hands-on physical examination
- Symptoms that are severe or rapidly worsening
- You need in-person tests or procedures the same day
Telehealth is not suitable for every health concern. Your practitioner may instead recommend in-person assessment, urgent care, a GP review, a referral to another doctor, further investigation or no treatment.
A prescription, referral or test is one possible outcome, only where your practitioner considers it clinically appropriate.
Results vary from person to person. An assessment does not guarantee any particular outcome.
Why NexaHealth
One place for your NexaHealth care.
Your NexaHealth consultations, reviews and relevant health information can be securely managed in one place. Support is available across selected areas of everyday health, mental wellbeing and healthy ageing.
Your results
pathology & imaging · in one place
Your practitioner may request pathology or imaging where they consider it clinically appropriate. Relevant results are securely stored in your NexaHealth record. Pathology testing and collection costs are separate from the consultation fee.
Illustrative example 
One platform
everyday care to healthy ageing
Access healthcare support across selected areas including GP care, mental health, chronic disease, weight and metabolic health, men’s and women’s health, preventive care and healthy ageing. Relevant health information can be securely accessed by your care team where appropriate and with appropriate permissions.
Your care plan
written up · agreed with you
A clear plan, agreed with your practitioner. That may be advice, a referral, ongoing monitoring or, where clinically appropriate, a prescription. Your consultation notes are written up and securely stored in your NexaHealth record. Follow-up and regular reviews keep the plan current as things change.
Your care plan Agreed with you
Your consultation records, securely kept in your NexaHealth record and updated as your care continues.
Consultation summaryShared
Notes and advice from your practitioner
Referral, if neededSent
Pathology or a referral, where clinically appropriate
Ongoing monitoringActive
Regular check-ins between your reviews
Follow-up consultationBooked
Your next appointment is already set
Next reviewin 4 weeks
Your care team
message your team securely
Message your care team securely between consultations. Scheduled check-ins and regular reviews keep things on track.
Illustrative example 
Your practitioner
I have reviewed your recent results. Let’s keep to the current
plan.
Should I keep tracking my sleep?
Yes, keep tracking your sleep. Let’s review again in two
weeks.
Got it, thank you.
Monitoring
reviewed with your practitioner
Changes in your health results are reviewed over time with your care team. Your practitioner explains them in plain language.
Illustrative example
Pathology · review Ongoing
Vitamin D Received Reviewed
Ferritin Received Discussed
HbA1c Received Reviewed
hs-CRP Received To monitor
Health markers monitored and reviewed with your practitioner.
Simple, upfront pricing
No surprises. The price you see is the consultation fee.
The fee covers your practitioner's time during the consultation. A prescription, referral or test is issued only where it is clinically appropriate. You fill any prescription at the pharmacy of your choice. Medicine, testing and collection costs are separate.
Book a consultationConsultation from
$19.90 one-off
- A live video consultation with a qualified Australian practitioner
- A review of your concern and relevant history
- A prescription, referral or test where clinically appropriate
Everyday care · Mental wellbeing · Preventive health · Healthy ageing · Continuity of care · Telehealth Australia-wide ·
Medical Certificates questions
Is a medical certificate guaranteed?
No. A certificate is only issued where your practitioner assesses it as clinically appropriate, following a live video consultation. If they do not think one is appropriate, they will explain why and discuss what would help instead. The consultation is what you book.
Do I need a consultation to get a certificate?
Yes. Every certificate follows a live video consultation with a qualified Australian practitioner. They ask about your symptoms, consider your circumstances, and make a clinical assessment. A certificate is one possible outcome of that assessment, and the dates it covers are part of the same decision.
What kind of certificate can I get?
Your practitioner will discuss what is appropriate for your circumstances during the consultation, including the dates a certificate would cover. Requirements vary between workplaces and study providers, so it helps to have yours handy when you book so you can raise them on the call.
Can a certificate be backdated?
The dates a certificate covers are a clinical decision made by your practitioner, based on their assessment of your illness. They will discuss this with you during the consultation. A certificate records what your practitioner has assessed, so the dates follow the assessment rather than a request.